No more time wasted digging for hours in customer messages. No more unclear priorities. Track all important support messages from the comfort of your watchboard and get them automatically prioritized and labelled.
1. Increase your productivity 2. Increase your NPS 3. Decrease your revenue Churn.
How it works!
Veamly escalates the important support messages as soon as they appear on your integrated tools (Slack, Jira, Zendesk or Gmail) so they can be managed right away.
Veamly logs and groups important customer support messages by priority levels and gives you the freedom to move them across when needed.
All you have to do is
Integrate your tools.
Invite your team.
And we take it from there!
Veamly cherry-picks the important support messages, labels them, and logs them based on their priority level for you to address them.
Veamly processes the inbound support messages and contextualizes it based on what’s important to you.
Keep a watchlist
Veamly helps you keep a watchlist of all the top support messages that you need to keep a close eye on.
Veamly gives you the ability to dig deeper into any thread of customer messages by linking it back to its source.
Veamly sorts support messages on different priority levels based on CS context and your own organizational context then groups them under corresponding labels.
Veamly suggests suited action to help you optimize the processing of the support message like pre-populating Jira tickets.
Request Beta Access
Veamly automatically detects your important messages across your tools.
Connect your Slack to Veamly and start watching your top messages in the different channels. Veamly will automatically escalate, and prioritize them and give the option to act on them.
Connect your Jira account to Veamly to search or create tickets to track escalated messages. It will also help Veamly better understand what are the most important messages to you.
Veamly will go through your different customer emails and will escalate the top messages that will need your attention right away (specific to the customer success use case).
Veamly analyzes your Jira Service Desk support tickets and escalates top messages but also allows you to create tickets from the different threads escalated from other tools.
Veamly analyzes your Zendesk support tickets and escalates top messages but also allows you to create tickets from the different threads escalated from other tools.
Can’t find your tool? Request your tool here!
Customers are the most important asset a company has. Today, as customers grow, their needs do as well and it is becoming impossible for support teams to keep up with the increasing amount of messages per second across different platforms. This is why we built Veamly, to help them process the important information immediately and prioritize it for them, helping them act faster on it.
We are committed to helping them optimize their time by helping optimize their attention span. We integrate their support tools, analyze, and flag all the important conversations according to their own context. We help users keep track of all that needs their attention by logging and labeling what’s important, accordingly.
We simply turn customer communication chaos into clearly curated information.